Refund & Cancellation Policy
We believe in simple, transparent pricing. Our 14-day satisfaction guarantee ensures you can adopt Bitely POS with complete confidence.
Last Updated: August 15, 2026
14-Day Money-Back Guarantee
Try Bitely POS risk-free. If you're not satisfied within 14 days of subscription, get a 100% full refund.
No Hidden Cancellation Fees
Cancel your subscription anytime directly from your dashboard with zero penalty or locked contracts.
Fast Refund Processing
Approved refunds are credited directly back to your original payment method within 3 to 5 business days.
114-Day Money-Back Guarantee
If you purchase a Bitely POS monthly or annual plan (Starter, Growth, Professional, or Enterprise) and find that the software does not meet your operational needs, you are eligible for a 100% full refund within 14 calendar days of your initial payment.
- No long forms or complicated justifications required.
- Full refund of your plan subscription price without setup fees or hidden penalties.
2Subscription Cancellations
You can cancel your subscription at any time:
- Active Access: Upon cancellation, your POS software remains fully active until the end of your current paid billing period.
- No Auto-Renewal: Once cancelled, your credit card or payment method will not be charged for future billing cycles.
3Non-Refundable Items & Services
The following services and items are non-refundable:
- Custom software integration or specialized menu data entry services completed at your request.
- Hardware purchases (thermal receipt printers, barcode scanners, cash drawers) returned after 30 days or returned with physical damage.
4How to Request a Refund
To submit a refund request, simply reach out to our billing team with your store name and invoice reference:
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